Shipping Policy
At Jolee Beauty Co., our team takes great pride in fulfilling your orders with accuracy and speed. Due to the nature of shipping times and the potential issues that can arise in transit, we ask that you please read through our policies below to ensure as few problems as possible.
FULFILLMENT TIMES
All orders will be fulfilled within 24-48 business hours, Monday-Friday. Orders made after 2PM AEST on Friday as well as orders placed Saturday and Sunday, will be processed the following Monday.
Once fulfilled, you will receive a tracking number. Follow this tracking number, as Jolee Beauty Co. is not liable for your shipment once it has been sent off, including lost or damaged packages. Please contact the carrier or your international post if you have any concerns regarding your order.
SHIPPING
Standard shipping times are on average 5-8 business days. This can vary depending on your location, but is an estimate of time. Our standard shipping method requires a signature for delivery of orders.
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Express shipping times are on average 1-2 business days. This can vary depending on your location, but is an estimate of time. Our express shipping method requires a signature for delivery of orders.
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Please double check your address before confirming your order and also verify that it is correct and complete on your confirmation invoice. If you provide us with an incorrect address, we are not responsible for re-delivering the goods.
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Jolee Beauty Co. is not responsible for delays in shipping incurred by Australia Post. We ship our products promptly and lost or stolen items are not eligible for refunds or credits. As we rely on Australia Post for our domestic and overseas postal services, there are occasions where unexpected delays are beyond our control. Once the order has been accepted by Australia Post, Jolee Beauty Co. is no longer liable for the order.
TRACKING
All tracking details are sent in an email/SMS once your order has been dispatched. A link to track your package is included in the email/SMS, however if you would like to track your package directly from the postal service, please see the links below:
Australia Post - https://auspost.com.au/mypost/track/#/search
MISSING PARCEL
If your parcel goes missing you will need to lodge an inquiry with Australia Post yourself. This will be very unlikely as we include tracking and shipping signature on delivery. Jolee Beauty Co. will also try and assist you if necessary.
DUTIES, TAXES, CUSTOMS & OTHER FEES
International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.
Jolee Beauty Co. is not responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.