Salon
Policy
RESCHEDULING/CANCELLATION
When booking a treatment, we kindly ask for a non-refundable deposit to secure the booking. Your deposit will be credited for your appointment.
We understand that personal commitments and unforeseen circumstances can arise. However, to ensure the smooth operation of our services and fairness to all clients, we require at least 24 hours’ notice for cancellations or rescheduling.
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Cancellations or rescheduling made less than 24 hours before the scheduled appointment will result you losing the total amount of your deposit.
NO-SHOW POLICY
To maintain fairness and optimise scheduling, we enforce a no-show policy. If you fail to attend your scheduled appointment without prior notice will result in losing the total amount of your deposit to compensate for the time reserved, which could have been allocated to other clients.
Repeated failure to adhere to this policy may result in the inability to book future appointments with us. We appreciate your understanding and cooperation.
LATE ARRIVAL
Late arrival must be notified via phone or message before your scheduled appointment time. We will assess whether we can still accommodate you or need to reschedule.
15-20 minutes: If you arrive late for your appointment, we will do our best to accommodate you; however, please note that your session may be shortened to avoid impacting subsequent appointments. We appreciate your understanding and encourage timely arrivals to make the most of your time with us.
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30 minutes or more: If you arrive too late, we may need to reschedule your appointment to ensure we can provide the best service. Unfortunately, we cannot extend the appointment time if it overlaps with other scheduled clients.
Arrival more than 30 minutes late will be considered a no-show.
BOOKING
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You are required to fill out a consent form prior to your treatment.
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We do not perform treatments and persons under the age of 16. All clients between 16 and 17 years of age must have parental/guardian consent obtained and co-signed.
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Please let us know if you have lashes on from another salon. Due to high standards of work we will only do an infill if the work is similar and your lashes are in good condition.​
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We are not responsible for any allergic reactions you may experience from the glue. Should it happen, it will occur within 24-48 hours. If this happens please seek for medical advice. Glue sensitivity can happen at any time, even if you have had lashes on for the past 2 years or 5 years, a reaction to glue can happen at any time. Symptoms are usually swollen eyelids or extremely red eyes.
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If you have any concerns a patch test is available for those with sensitive eyes or first timers.
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Please remove all makeup in the area of which you will be treated in before coming to your appointment.If
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lashes have shed more than a standard infill, you will be charged accordingly.